Returns & Exchanges
At Terry Carter Music Store, we want you to be fully satisfied with your purchase. If your new instrument or accessory isn't the perfect fit, you can return it within 30 days of delivery for a refund or exchange.
Initiate Your Return
Contact our support team or visit our online returns portal with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Instrument
Carefully place the item in its original packaging, ensuring all included accessories, manuals, and protective padding are securely inside.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please ensure the tracking number is recorded.
Receive Your Refund
Once our technicians inspect the returned item, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing